Forwarded by request. Please email all enquiries to Janice Cullen
<[log in to unmask]>
Mike Fuller
-------- Original Message --------
Subject: AUA events
Date: Wed, 17 Apr 2002 15:29:51 +0100
From: "Kathy Curtis" <[log in to unmask]>
To: <[log in to unmask]>,
<[log in to unmask]>, [...]
Dear Colleague,
Please could you kindly circulate this bulletin to your members.
Many thanks
News of forthcoming events from Association of University Administrators
(AUA)
Delivering a quality service, 15 May, Birmingham
This one-day workshop will address issues which contribute towards the
delivery of a quality service within HE. It will be of interest to
anyone who has some managerial responsibility for the organisation and
delivery of a service in a higher education setting.
What will you gain?
* An appreciation of what is meant by a quality service and the
factors that contribute towards or hinder quality.
* An understanding of techniques that might be used to assess the
quality of the service currently offered.
* An evaluation of possible techniques for planning change and
improvement.
AUA Members GBP110 non-members GBP160
For a full course outline, programme and booking form visit
http://www.aua.ac.uk/events/courses/Qualityservice.htm
22 May, Developing your staff: a key management tool, London
12 June, Chairing a meeting, Birmingham
18 June, Financial management skills, London
19-20 June, The one stop shop in association with AACRAO, London
For more information and to reserve your place please see the AUA
website
http://www.aua.ac.uk/events/seminars&conference.htm
Please email all enquiries to [log in to unmask]
Janice Cullen
AUA National Office
The University of Manchester
Oxford Road
Manchester, M13 9PL
Tel: 0161 275 2036
Fax: 0161 275 2036
http://www.aua.ac.uk
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