We have a customer service policy as well as a
frequently asked questions leaflet, both of which
state what we cannot do as well as what we can do.
You can see both of them on our website:
www.hull.ac.uk/studyadvice.
Katy
On Thu, 10 Mar 2005 16:03:00 +0100 Ann Barlow
<[log in to unmask]> wrote:
> Dear all,
> I'm sure this question has been asked before but I can't find it in the
> archives.
> Do any of you have service level agreements for study support so
> that students know what they can expect of you and what you
> expect of them?
> In our case at the moment, we're a bit concerned that some
> departments are leading students to expect us work magic when
> they're referred to us so we think it might be useful for us to have
> something on paper to circulate to course directors.
> Many thanks,
> Ann
> *******************************************************************************************
>
> Ann Barlow,
> Assistant Director,
> Centre for Continuing Education,
> The University of Manchester,
> Oxford Road,
> Manchester
> M13 9PL
> 0161 275 3274
> [log in to unmask]
>
> *************************************************************************************************
----------------------------------------
Kathleen Barnett
Study Advice Services
Centre for Learning Development
Institute for Learning
University of Hull
Cottingham Road
Hull
HU6 7RX
Tel. [01482] 465495
Email: [log in to unmask]
www.hull.ac.uk/studyadvice
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