Hi Julia
There's some useful reading from the University of South Australia - see contents at
http://www.unisa.edu.au/regdisability/will/content.htm
I think our Disability Assist Service in Plymouth may also have some useful advice - you can ask for DAS or Judith Waterfield's team from the UoP switchboard on 01752 600600
All the best
John
John Hilsdon
Head of Learning Development
01752 232276
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http://www.plymouth.ac.uk/learn
-----Original Message-----
From: learning development in higher education network [mailto:[log in to unmask]] On Behalf Of Julia Braham
Sent: 07 July 2008 10:26
To: [log in to unmask]
Subject: Service level agreements and students with disabilites
I know from previous postings that many of our student facing services
have what can losely be described as a service level agreement. Something
which helps us establish boundaries with students and agree expectations.
We have a similar policy here at the Skills Centre at Leeds, but have
recently been working with a student with cerebral palsy and this has
raised questions which we hadn't thought of when writing out our SLA.
How have other services accommodated the needs of students with
disabilites in their 'entitlement'. Have people included a paragrah
offering 'x' number of additional sessions, irrespective of disability - a
kind of one offer catches all? Have people considered the specific nature
of the disabilty and used that to work out a particular package of
support? Do most services feel it is inappropriate to consider how we work
with students with disabilites in such a formulaic way, but if so , how do
you provide a service that is fair to all (other students and advisers?)
any thoughts would be welcome as I would like to revise our policies and
ways of working over the summer.
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