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Subject: AUA events
Date sent: Wed, 17 Apr 2002 15:29:51 +0100
Dear Colleague,
Please could you kindly circulate this bulletin to your members.
Many thanks
News of forthcoming events from Association of University
Administrators ( AUA)
Delivering a quality service, 15 May, Birmingham
This one-day workshop will address issues which contribute
towards the
delivery of a quality service within HE. It will be of interest to
anyone who has some managerial responsibility for the
organisation and
delivery of a service in a higher education setting. What will you
gain?
a.. An appreciation of what is meant by a quality service and the
factors that contribute towards or hinder quality. b.. An
understanding of techniques that might be used to assess the
quality
of the service currently offered. c.. An evaluation of possible
techniques for planning change and improvement.
AUA Members GBP110 non-members GBP160
For a full course outline, programme and booking form visit
http://www.aua.ac.uk/events/courses/Qualityservice.htm
22 May, Developing your staff: a key management tool, London
12 June, Chairing a meeting, Birmingham
18 June, Financial management skills, London
19-20 June, The one stop shop in association with AACRAO,
London
For more information and to reserve your place please see the AUA
website http://www.aua.ac.uk/events/seminars&conference.htm
Please email all enquiries to [log in to unmask]
Janice Cullen
AUA National Office
The University of Manchester
Oxford Road
Manchester, M13 9PL
Tel: 0161 275 2036
Fax: 0161 275 2036
www.aua.ac.uk
------- End of forwarded message -------
HEEO Network Administrator and WP/EO Project Officer
University College Worcester
Henwick Grove
Worcester
WR2 6AJ
Tel: 01905 855267
Mobile: 07967 145270
Fax: 01905 855132
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