Hi Caroline,
Please find attached a simple presentation with some notes on E&D in
customer care that I did for the PCT. I hope it helps.
Kind regards,
Dipen
Dipen Rajyaguru LL.B (Hons)
Health Equality & Diversity Specialist
Barnet PCT
020 8937 7709
-----Original Message-----
From: HE Administrators equal opportunities list
[mailto:[log in to unmask]] On Behalf Of Caroline Old
Sent: 11 November 2009 15:54
To: [log in to unmask]
Subject: Re: Customer Service Diversity Awareness Training
Dear All,
I am going to be leading a 30 minute session on equality and diversity
awareness for our Customer Service NVQ in a couple of weeks. Does anyone
have any training material or handouts that they would be happy to
share?
I have stuff on customer service and disability but not anything more
generic.
Anything would be greatly appreciated,
thanks
Caroline
Caroline Old
Equalities Officer
Human Resources
Southampton Solent University
East Park Terrace
Southampton
SO14 0YN
Tel: 02380 319631
E-mail: [log in to unmask]
Please note that my usual office hours are 08:15-17:15 Monday- Thursday.
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