Hello everyone. I wonder if people have come across this before. It
seems to be a manual for training/vocational course providers as well as
jobcentre personnel who have - wait for this - Low English Proficiency
(LEP) clients.
It seems to have been published very recently (2007) and makes some very
valid observations e.g. on p.40 of Module 1 (Effective Intake &
Counselling) it recommends Things to Avoid:
- Assuming that if customers speak Spanish they can read Spanish
(think of Urdu/Punjabi/Latvian etc. speakers being assessed in
jobcentres in the UK)
- Assuming that customers will admit to being able to read or write
(ditto)
- Assuming that staff with Spanish surnames speak Spanish fluently
- Assuming that co-workers who speak Spanish are qualified interpreters
(a big one, this)
Although this guide may not be fully applicable here, I would recommend
this guide to anyone involved in workbased learning and workforce
development as the only publication I have come across which gives such
comprehensive guidelines for workbased ESOL. The link is:
www.texasworkforce.org/boards/guides/lep_guide_intro.pdf
This link opens up the introduction only, the full publication is 300
odd pages and you can find it on the Texas Workforce website, under
Boards and then Workforce Development Guides.
Naeema
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