Dear list members,
Here at Thurrock we are looking to implement a CRM system. I would like to
know from the list which other authorities have implemented a CRM and how
they populated their system.
We have contacted the Information Commissioner to enquire whether we could
use the details from another internal system i.e. Council Tax as this would
ease the transition for us and our residents. We were of the opinion that
this was probably not acceptable but wondered if there was any way round it,
i.e. notifying all our residents before hand etc. We were advised that we
cannot do this as it is unlawful and we would be heavily criticised.
Also another CRM question. Once the system is up and running, if an
individual contacts to notify of a change of address for example and the CRM
system is updated, can the information be passed to all the other
departments who's systems are linked or would they have to contact all the
departments separately. How is the consent for this gained?
Has any other authority had this problem? If you are willing to share how
you tackled and overcome the situation please email me on the address below
or give me a call, thanks.
Mrs Rachael Steel
Information Management Officer
Organisational Development
Telephone: (01375) 652500
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