I have just had the mixed fortune to speak to the organisation that handles
broadband internet access complaints for a major ISP. I had an issue with
them where a third party has allegedly quoted my full security information
and caused my internet access to be cancelled (Stop yelling "Hurray!").
The ISP tells me that the cancellation was by email and the only way I can
see the lines on the email that quote my security information, even with all
else being redacted, is to issue a SAR.
Now my question is "Is my judgement warped because I am personally
involved?" I see the SAR as a sledgehammer to crack a nut here. I believe
they are able legitimately to send me the lines from the alleged
cancellation email without recourse to the full process of the SAR. But,
because I have steam coming out of my ears from (I logged it) 6 hours
phoning the ISP's call centres about this problem I may not be able to see
the wood for the trees.
Tim Trent - Consultant
Direct: +44(0)1344 392644 Mobile:+44(0)7710 126618
email: [log in to unmask]
<blocked::mailto:[log in to unmask]>
Marketing Improvement Limited, Abbey House, Grenville Place, Bracknell,
United Kingdom, RG12 1BP <blocked::http://www.marketingimprovement.com/>
http://www.marketingimprovement.com
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