Has anyone thought about when you make a call and you get straight
through (it does happen!), so you hear no messages?
Personally I always assume that the call is being recorded, and it
doesn't really bother me either way - especially if I have made the
call. Having been involved in call centre issues I can't blame any call
centre recording information, the things they have to put up with form
the public (and these are help desks, not telesales).
However one thing that interests me is companies that put up a consent
message in this way. Argos do this (or at least they did back in May),
where a voice says something like "your details will be used for
marketing purposes, if you do not wish....please inform the operator".
Now this is fine, but I have called twice when I have been put through
to a person without the message being read out, I therefore interpret
this to be a breach of the DPA, as I have not been properly informed as
to how my details may be used.
I'm not a big user of this service, but if I can "miss" the message
twice, then I suspect it's happening a lot....
I would say this is far more suspect than recording the conversation.
Simon Howarth.
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