Hi Edwina
It's DPA first principle
Also RIPA particularly the Lawful Business Practice Regulations
There is an article on our website entitled "Surveillance of Email and
Internet" which also covers this point.
Regards
Ibrahim Hasan
Act Now Training
www.actnow.org.uk
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Edwina Withe
Sent: 16 September 2005 12:19
To: [log in to unmask]
Subject: [data-protection] Recording Telephone Calls
When someone phones a call centre and they are on hold waiting for their
call to be taken we are often told that the call may recorded for
training purposes. Is this a DP requirement or just good practice?
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