On Radio 4's "You and Yours" today they had a feature on call centres
security.
Apparently call centres are being infiltrated by organised gangs whose
members then pass on personal information
to their associates to assist in committing financial fraud and other
crimes.
This is quite worrying especially in the light of my previous post about
banks purportedly ringing up customers out of the blue
and asking for personal information e.g. dates of birth etc.
Local authorities who increasingly are using call centres and One Stop
Shops need to be cautious.
You can listen to the program by going to the BBC radio website and
using the Listen Again function.
http://www.bbc.co.uk/radio4/progs/listenagain.shtml#y
Ibrahim Hasan
Act Now Training
www.actnow.org.uk
Information Law Training for the Public Sector
New Spring/Summer 2006 program launched
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