The issue here is "This Bunch of People". Serious organisations such as
Sitel and the other big hitters are reputable, have well tuned diallers and
minimal if any silences. They use the technology professionally and well.
It is the imbecilic, poor, or cowboy operations that need to go.
Those do not generally join the DMA
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Simon Howarth (WSL)
Sent: 19 August 2005 10:10
To: [log in to unmask]
Subject: Re: [data-protection] Silent Calls - are the DMA's new rules right?
>Another personal opinion is that if the DMA is supporting wider use of
>autodiallers then they ought to change their name to the Direct
>Nuisance Association
I agree entirely with this! The DMA should be ashamed of itself if this is
the case, and rest assured if I meet any DMA representatives, they are going
to have to answer a lot of questions on this subject from me.
About a year ago we had a run of silent calls (every evening for about two
weeks), and this started to frighten my wife as I work away sometimes and
she was alone when some of these calls came in. Whoever was doing this had
very poor systems, and I quickly fathomed what was going on, to the great
relief of the family. We still get occasional silent ones, but now know to
just put the phone down. Also if I answer the phone and there is a
perceptible silence before someone speaks to me, I state straight away, that
I believe they are using systems that promote silent calls and as such I do
not wish to speak them any further; I did used to ask to talk to a manager,
but this usually blew the operators minds....
I understand the need for marketing of products and services, but
unfortunately my experience of the professionalism of this bunch of people
has been very mixed; from ultra professional to downright childish.
The DMA should be ensuring that at least for those organizations it can
influence, they stay within the bounds of decency - it's not so much about
the law, but as someone said earlier, it's about respect for people.
Simon Howarth.
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