Section 10 notice:  My notice (typos are typos) and their reply.  You will
note they refer to a difference service!  I have replied to them telling
them they are incompetent.

At the end of all this I may issue a SAR!

BEGINS
Dear Mr Trent

Thank you for your e-mail concerning the BT SMS Text to Speech facility.

With regards to your complaint I am very sorry to hear of your
dissatisfaction with the BT SMS Text to Speech facility as it is not
intended to cause any stress, but to help individuals keep in touch.

At this time I can advise you that you can opt out of receiving any BT SMS
Text to Speech messages by registering with the BT 24hour Interactive
platform from your BT telephone line on:

                                                            0800 587 5252

If you should have any further queries please do not hesitate to contact us
again via e-mail.

Thank you for contacting BT.

Yours sincerely,

Anne-Louise McCaffrey
BT Customer Services
Ref; 5868960

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Original Message Follows:
------------------------
Feedback from Mr Tim Trent (contact number 07710 126618 )
Telephone Number: edited out
Account Number:
Email Address: edited out



Customer Comments :
I am complaining about the BT SMS Self Service offering that allows any
person with a mobile phone to see when Ilast paid my bill.  This is a total
invasion of my privacy and allows third parties to see data whihc, with data
in or likely to come into their possession can identify me as a unique
living individual.

Thsi is causing me distress.

This notice is served on you under section 10 of the Data Protection Act
1998 and is a notice to cease and desist from processing my personal data in
this manner.

I am required to give you a reasonable period in which to comply.  I choose
seven days from today, Friday 3rd February 2006.

I did not consent to this processing of my data, and was not notified of it.
The processing per se is unlawful.  I have made a formal complaint to the UK
Information Commissioner.
ENDS



Tim Trent - Consultant
Direct: +44(0)1344 392644 Mobile:+44(0)7710 126618
email: [log in to unmask]
Marketing Improvement Limited, Abbey House, Grenville Place, Bracknell,
United Kingdom, RG12 1BP
http://www.marketingimprovement.com

 
  

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in whole or in part may only be undertaken with the express permission, in
writing, of Marketing Improvement Limited.

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