As I understand it, all hotels are required by law to keep details of
guests, although not all do so in fact. (I asked once when I was asked to
fill in a long registration form in a hotel belonging to a large chain and
they immediately produced an impressive laminated card with the
justification on it. Obviously I wasn't the first person to have asked. I
don't remember the details of the legislation it referred to.)
The question then is, not whether they keep the details, but whether they
comply with the Principles - for example whether they limit the information
to what is relevant and not excessive, whether they have appropriate
security, and whether they limit the purpose (not using the information for
marketing without prior notice and an option to opt out, for example).
Paul Ticher
0116 273 8191
22 Stoughton Drive North, Leicester LE5 5UB
I hereby require any recipient of this message not to use my personal data
for direct marketing purposes.
----- Original Message -----
From: "Nick Landau" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Thursday, October 19, 2006 10:32 AM
Subject: Re: Hotel keeping card details...
>I think that there is a problem - and I would think in an organisation like
>a hotel if the customer is uncomfortable with something then there is a
>problem as far as the customer is concerned.
>
> It is not clear to me whether the colleague expressed her concern simply
> to the local branch or to the head office.
>
> Refer them to the website on Prevention of Identity Fraud
> http://www.stop-idfraud.co.uk/
>
> She could also write to the consumer programme on Radio 4 "You and Yours".
> This is the sort of individual case that they like featuring - and they
> also covered the general problem earlier in the week.
>
> Nick Landau
>
> ---- Original Message ----
> From: "Duncan Langford" <[log in to unmask]>
> To: <[log in to unmask]>
> Sent: Thursday, October 19, 2006 10:20 AM
> Subject: [data-protection] Hotel keeping card details...
>
>> A colleague has just asked me about a situation she'd recently
>> encountered when staying at a hotel (a member of a large chain).
>>
>> Her name and credit card details (including the 3-digit number on the
>> back) were written down on an index card, and then stored in an
>> easily-accessible box on the counter.
>>
>> The hotel felt there was no problem; her bank felt there was no
>> problem... but what does the list think?
>>
>> And what, if anything could she do about it?
>>
>> - duncan
>>
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