In message
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[log in to unmask]>, at
10:02:10 on Wed, 16 Feb 2005, Tim Trent
<[log in to unmask]> writes
>I have just had the mixed fortune to speak to the organisation that handles
>broadband internet access complaints for a major ISP. I had an issue with
>them where a third party has allegedly quoted my full security information
>and caused my internet access to be cancelled (Stop yelling "Hurray!").
>
>The ISP tells me that the cancellation was by email and the only way I can
>see the lines on the email that quote my security information, even with all
>else being redacted, is to issue a SAR.
>
>Now my question is "Is my judgement warped because I am personally
>involved?" I see the SAR as a sledgehammer to crack a nut here. I believe
>they are able legitimately to send me the lines from the alleged
>cancellation email without recourse to the full process of the SAR. But,
>because I have steam coming out of my ears from (I logged it) 6 hours
>phoning the ISP's call centres about this problem I may not be able to see
>the wood for the trees.
When I ordered a new phone line from NTL (a few years ago) they refused
to tell me what the number was going to be, ahead of installation,
"Because of Data Protection". I regarded that as absurd.
Do we suspect that the third party has committed an offence? Why not
email me some more details (off list) and I'll see if I can rattle a few
cages for you.
--
Roland Perry
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