> When someone phones a call centre and they are on hold waiting for their
> call to be taken we are often told that the call may recorded for
> training purposes. Is this a DP requirement or just good practice?
It's a RIP Act requirement. Section 3(2)(c) of
http://www.opsi.gov.uk/si/si2000/20002699.htm.
--
Dr George D M Ross, School of Informatics, University of Edinburgh
Kings Buildings, Mayfield Road, Edinburgh, Scotland, EH9 3JZ
Mail: [log in to unmask] Voice: +44 131 650 5147 Fax: +44 131 667 7209
PGP: 1024D/AD758CC5 B91E D430 1E0D 5883 EF6A 426C B676 5C2B AD75 8CC5
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
All archives of messages are stored permanently and are
available to the world wide web community at large at
http://www.jiscmail.ac.uk/lists/data-protection.html
If you wish to leave this list please send the command
leave data-protection to [log in to unmask]
All user commands can be found at : -
http://www.jiscmail.ac.uk/help/commandref.htm
Any queries about sending or receiving message please send to the list owner
[log in to unmask]
(all commands go to [log in to unmask] not the list please)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
|