T-Mobile have said they're not liable because "we pay for these texts
then charge you". Here they seem to have put themselves as a "middle
man"?
I have decided to pursue this. What would I ask fr in SAR? Obviously
they would give me just my information - but really I am looking for
consent from myself to be charged?
Tom
> -----Original Message-----
> From: This list is for those interested in Data Protection
> issues [mailto:[log in to unmask]] On Behalf Of Tim Trent
> Sent: 09 September 2005 11:34
> To: [log in to unmask]
> Subject: Re: T-mobile - was Re: (reply) Mobile phone scam warning
>
> I managed with Southern Electric or whoever they are now! I
> was determined and the number was 0800
>
> I suggest an SAR.
>
> -----Original Message-----
> From: This list is for those interested in Data Protection
> issues [mailto:[log in to unmask]] On Behalf Of
> Edwina Withe
> Sent: 09 September 2005 11:32
> To: [log in to unmask]
> Subject: Re: [data-protection] T-mobile - was Re: (reply)
> Mobile phone scam warning
>
> Ah - Utilities marketing.......... Does anyone know where I can write
> or phone to get my address off British Gas marketing list. I used to
> be a BG customer but haven't been one for many years and I
> regularly get door steppers trying to persuade me to return
> to BG! I hate door step sellers & people wanting to talk to
> me about God, disturbing my peace and quiet in the evening
> when I've had a busy day and I'm tired. I'm afraid I chewed
> off the ears of the BG marketing rep the other evening and
> asked him to take my name off his list and he gave me a call
> centre number. On phoning surprise surprise, it was a
> customer call centre who
> obviously couldn't help as I'm not a customer! When I asked
> for a name
> and address to write to so I could get my name off the BG
> marketing list, they didnt understand and gave me the actual
> address of the call
> centre in Basingstoke! That evening I went into the BG web
> site and it
> is so huge and there are so many addresses I haven't a clue
> and I know that they will be back again next year :-(
>
>
>
>
> >>> Tim Trent <[log in to unmask]> 09/09/2005 10:15:26
> >>>
> You know, there is a "someone" within probably all mobile
> phone companies who does allow the information to escape.
>
> I am with a different provider, and they don't sell details either.
> But the
> caller who called me relatively recently had full access to
> my account details despite not working for or even being more
> than slightly associated with the provider. By full access I
> mean the precise nature and expiry date of my contract.
>
> Something is awry, I think, in pretty much all industries
> that have contracts with the domestic consumer. This
> includes the doorstepping utilities rep "business". It might
> be akin to a large IT manufacturer I worked for who found
> there was a "Spare parts counter" in its warehouse that it
> neither knew about nor received the money from.
>
> -----Original Message-----
> From: This list is for those interested in Data Protection
> issues [mailto:[log in to unmask]] On Behalf Of
> Martin Hoskins
> Sent: 09 September 2005 09:01
> To: [log in to unmask]
> Subject: Re: [data-protection] T-mobile - was Re: (reply)
> Mobile phone scam warning
>
> Chris
>
> Despite working for the company, I often receive unsolicited
> calls from "T-Mobile" representatives explaining that
> T-Mobile has sold them their contact details and the purpose
> of the call is to encourage me to commit myself to another
> contract with them.
>
> I explain to such callers that they are talking b******s. I
> tell them that I know that T-Mobile does not sell or
> otherwise supply their customer lists to third parties for
> this sort of activity (or any activity - T-Mobile does not
> share its customer records - period.) I also explain to them
> that since I use a T-Mobile company phone, they couldn't have
> been sold/given my details as I don't have a contract that
> needs extending anyway. Before the penny drops, I also tell
> them that I work in T-Mobile's legal department.
> Often,
> they hang up at that stage.
>
> The problem lies in the structure of the telecoms market. A
> very large percentage of the income that agents receive is
> when they "churn"
> customers
> from one network to another. They get very little (and
> frequently no) commission if a customer extends his current
> contract, or remains with their current supplier. So agents
> get ever more desperate, phoning up anyone whose numbers they
> can get hold of.
>
> The moral of the story is: If you receive an unsolicited
> marketing call from someone claiming to call on behalf of
> T-Mobile, feel free to swear at them before hanging up.
> T-Mobile won't be offended, as it didn't make or authorise
> the call in the first place.
>
> Happy Friday.
>
> Regards to all
>
>
> Martin Hoskins
> Data Protection Manager
>
> T-Mobile (UK) Ltd
> Hatfield Business Park
> Hatfield, Hertfordshire AL10 9BW
> +44 (0)7957 234585
> +44 (0)1707 319056 fax
>
>
> -----Original Message-----
> From: C.B.Bayliss [mailto:[log in to unmask]] On
> Behalf Of Chris Bayliss
> Sent: 08 September 2005 17:25
> To: Martin Hoskins
> Cc: [log in to unmask]
> Subject: T-mobile - was Re: (reply) Mobile phone scam warning
>
>
> On Thu, Sep 08, 2005 at 04:19:34PM +0100, Martin Hoskins wrote:
> > First, on behalf of T-Mobile, I must offer Tom Devenish an
> unqualified
> > apology if a Customer Service Adviser just "hung up" on him as he
> > called to complain about his telephone bill. This is not the
> behaviour
> > that I would expect of any of our staff.
> >
>
> My recent experience with T-Mobile staff demonstrated similar
> behaviour.
> Despite being in the TPS I recently received an unsolicited
> sales call.
> When I asked the name of the company the caller was from I
> was told that it was T-mobile.
>
> When I asked for the appropriate address and telephone
> details so that I could fill in an appropriate complaint form
> at the DMA website the caller offered to refer me to a
> supervisor and when I said yes, they hung up.
> If
> this group form a typical sample of the population, this
> could mean tens of thousands of people are getting similar
> discourteous treatment at the hands of T-mobile.
>
>
>
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