Chris
Despite working for the company, I often receive unsolicited calls from
"T-Mobile" representatives explaining that T-Mobile has sold them their
contact details and the purpose of the call is to encourage me to commit
myself to another contract with them.
I explain to such callers that they are talking b******s. I tell them that I
know that T-Mobile does not sell or otherwise supply their customer lists to
third parties for this sort of activity (or any activity - T-Mobile does not
share its customer records - period.) I also explain to them that since I
use a T-Mobile company phone, they couldn't have been sold/given my details
as I don't have a contract that needs extending anyway. Before the penny
drops, I also tell them that I work in T-Mobile's legal department. Often,
they hang up at that stage.
The problem lies in the structure of the telecoms market. A very large
percentage of the income that agents receive is when they "churn" customers
from one network to another. They get very little (and frequently no)
commission if a customer extends his current contract, or remains with their
current supplier. So agents get ever more desperate, phoning up anyone whose
numbers they can get hold of.
The moral of the story is: If you receive an unsolicited marketing call from
someone claiming to call on behalf of T-Mobile, feel free to swear at them
before hanging up. T-Mobile won't be offended, as it didn't make or
authorise the call in the first place.
Happy Friday.
Regards to all
Martin Hoskins
Data Protection Manager
T-Mobile (UK) Ltd
Hatfield Business Park
Hatfield, Hertfordshire AL10 9BW
+44 (0)7957 234585
+44 (0)1707 319056 fax
-----Original Message-----
From: C.B.Bayliss [mailto:[log in to unmask]] On Behalf Of Chris
Bayliss
Sent: 08 September 2005 17:25
To: Martin Hoskins
Cc: [log in to unmask]
Subject: T-mobile - was Re: (reply) Mobile phone scam warning
On Thu, Sep 08, 2005 at 04:19:34PM +0100, Martin Hoskins wrote:
> First, on behalf of T-Mobile, I must offer Tom Devenish an unqualified
> apology if a Customer Service Adviser just "hung up" on him as he
> called to complain about his telephone bill. This is not the behaviour
> that I would expect of any of our staff.
>
My recent experience with T-Mobile staff demonstrated similar behaviour.
Despite being in the TPS I recently received an unsolicited sales call.
When I asked the name of the company the caller was from I was told that it
was T-mobile.
When I asked for the appropriate address and telephone details so that I
could fill in an appropriate complaint form at the DMA website the caller
offered to refer me to a supervisor and when I said yes, they hung up. If
this group form a typical sample of the population, this could mean tens of
thousands of people are getting similar discourteous treatment at the hands
of T-mobile.
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