OK, so your mother (or father/grandmother/father) knows that you were in London on the tube on the 7th July. S/he has left various messages with people in London asking for information. The phone rings and in her/his rush to answer it s/he falls down the stairs. That is her fault?
Tony
-----Original Message-----
From: Tim Trent [mailto:[log in to unmask]]
Sent: 19 August 2005 11:02
To: [log in to unmask]
Subject: Re: Silent Calls - are the DMA's new rules right?
I rather think the idea of rushing to the phone is the responsibility of the
person who chooses to rush. While I am very sorry for the granny who flies
down the stairs while rushing to answer the phone I also question her
judgement in rushing.
I do appreciate the concept of an 0800 number. But if that is managed by
the same cowboy operations that we wish to drum out of business then there
is not chance of change
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Smith, Tony
Sent: 19 August 2005 10:19
To: [log in to unmask]
Subject: Re: [data-protection] Silent Calls - are the DMA's new rules right?
More importantly than people finding the calls a nuisance, what about
older/disabled people who rush to the phone and injure themselves by, for
example, falling down a flight of stairs. I would ban the calls. However, if
the government insists on keeping them, they should leave a message saying
something along the lines of "if you do not want to receive any more of
these calls, ring 0800xxxxxxxxxx"
Tony
-----Original Message-----
From: Simon Howarth (WSL) [mailto:[log in to unmask]]
Sent: 19 August 2005 10:10
To: [log in to unmask]
Subject: Re: Silent Calls - are the DMA's new rules right?
>Another personal opinion is that if the DMA is supporting wider use of
>autodiallers then they ought to change their name to the Direct
>Nuisance Association
I agree entirely with this! The DMA should be ashamed of itself if this is
the case, and rest assured if I meet any DMA representatives, they are going
to have to answer a lot of questions on this subject from me.
About a year ago we had a run of silent calls (every evening for about two
weeks), and this started to frighten my wife as I work away sometimes and
she was alone when some of these calls came in. Whoever was doing this had
very poor systems, and I quickly fathomed what was going on, to the great
relief of the family. We still get occasional silent ones, but now know to
just put the phone down. Also if I answer the phone and there is a
perceptible silence before someone speaks to me, I state straight away, that
I believe they are using systems that promote silent calls and as such I do
not wish to speak them any further; I did used to ask to talk to a manager,
but this usually blew the operators minds....
I understand the need for marketing of products and services, but
unfortunately my experience of the professionalism of this bunch of people
has been very mixed; from ultra professional to downright childish.
The DMA should be ensuring that at least for those organizations it can
influence, they stay within the bounds of decency - it's not so much about
the law, but as someone said earlier, it's about respect for people.
Simon Howarth.
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