Hi,
We view the DSA-SLA as a minimum requirement. As far as we are concerned,
warranty is warranty, irrespective of student status.
EG one year is 1st May to 31st April inclusive.
Regards, Tony
Tony Lees email: [log in to unmask]
Avantek Computer Limited tel: 0116 247 8515
St Peter's Road fax: 0116 247 8843
Arnesby, Leics, LE8 5WJ
http://www.avantek.co.uk
e-mail disclaimer: http://www.avantek.co.uk/e_disc.htm
> -----Original Message-----
> From: Discussion list for disabled students and their support
> staff. [mailto:[log in to unmask]] On Behalf Of Val Green
> Sent: 01 June 2004 11:20
> To: [log in to unmask]
> Subject: Warranties
>
> Could someone advise me whether an extended warranty lasts
> for the real time stated e.g. Nov - Nov, or only until the
> student finishes the course (whenever that is over the
> summer). One angle is that the LEA/DSA have paid for the
> warranty and that so long as the ex-student continues to
> abide by the warranty then should it not be covered. Also,
> who has agreed to notify the supplier?
>
> Taken from QAG 'Suppliers' Service Level Agreement', Laycock
>
> 'For the duration of the course the supplier will support the
> students IT needs for the relevant equipment supplied by
> them. However should the student terminate the course of
> their own volition, or be asked to leave prior to the end of
> the course, the supplier will be notified and all their
> liabilities will cease.
>
> Other arrangements may be considered with a view to making
> private arrangements with the supplier to continue warranty,
> but this will be at the supplier's discretion.'
>
> Thanks
> Val Green
>
>
> Chace
> 1 Strand Court
> Bath Rd
> Cheltenham
> GL53 7LW
> T 01242 523 567
> F 01242 262 337
>
>
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