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Hi, We view the DSA-SLA as a minimum requirement. As far as we are concerned, warranty is warranty, irrespective of student status. EG one year is 1st May to 31st April inclusive. Regards, Tony Tony Lees email: [log in to unmask] Avantek Computer Limited tel: 0116 247 8515 St Peter's Road fax: 0116 247 8843 Arnesby, Leics, LE8 5WJ http://www.avantek.co.uk e-mail disclaimer: http://www.avantek.co.uk/e_disc.htm > -----Original Message----- > From: Discussion list for disabled students and their support > staff. [mailto:[log in to unmask]] On Behalf Of Val Green > Sent: 01 June 2004 11:20 > To: [log in to unmask] > Subject: Warranties > > Could someone advise me whether an extended warranty lasts > for the real time stated e.g. Nov - Nov, or only until the > student finishes the course (whenever that is over the > summer). One angle is that the LEA/DSA have paid for the > warranty and that so long as the ex-student continues to > abide by the warranty then should it not be covered. Also, > who has agreed to notify the supplier? > > Taken from QAG 'Suppliers' Service Level Agreement', Laycock > > 'For the duration of the course the supplier will support the > students IT needs for the relevant equipment supplied by > them. However should the student terminate the course of > their own volition, or be asked to leave prior to the end of > the course, the supplier will be notified and all their > liabilities will cease. > > Other arrangements may be considered with a view to making > private arrangements with the supplier to continue warranty, > but this will be at the supplier's discretion.' > > Thanks > Val Green > > > Chace > 1 Strand Court > Bath Rd > Cheltenham > GL53 7LW > T 01242 523 567 > F 01242 262 337 > >