A friend of mine works at a credit card bank, where calls are recorded for
training purposes. From what I am told It appears that the "training"
referred to is monitoring that the call taker gives the correct advice and
tows the corporate line; eg "Good morning you are through to Dogger
Bank, My name is Fido, how can I be of assistance" etc
--
Thank you and kind regards
Opinions are my own and do not reflect those of my employer
Rob Dawson
Assistant Registrar (CRB)
Registry Services
University College Chester
Parkgate Road
Chester
CH1 4BJ
[log in to unmask]
Tel: 01244 392892
Fax: 01244 392821
http://www.chester.ac.uk/
Quoting "Candy, Roy - Data Protection Officer"
<[log in to unmask]>:
> I think the statement that "calls will be recorded for training purposes"
> is
> a cover to avoid saying "as evidence in case you abuse our staff", which
> they probably think would upset more customers.
>
> Roy Candy - Data Protection Officer
> Northampton General Hospital NHS Trust (01604 545885)
>
>
>
> Northampton General Hospital NHS Trust
> Cliftonville, Northampton NN1 5BD
>
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