Hi!
Not sure if anyone on the list has had such a problem.
Here in the financial world we have a number of retail clients who move and then fail to advise us of their change of address. The plan still exists, potentially income is being produced but we have no way of contacting them with statements, income cheques etc.
Under the FSA regulation we are required to evidence that we have attempted to contact them.
If the only address we have for them is one that we know is incorrect, where do we stand when we have to make further contact with that address - because of regulation. (okay - statutory obligation - but can that really override the fact that we know that we may be making unauthorised disclosure to a third party)
Does anyone know of any tool with which we might be able to trace these individuals?
Many thanks
Caroline
Caroline Hart
Data Protection Manager
Morley Fund Management
1 Poultry, London, EC2R 8EJ
Phone: 020 7809 6437
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