Before acting on this e-mail or opening any attachment, you are advised to read the disclaimer at the end of this mail.
In relation to the social work question about a child being reported as sleeping
rough and then finding out that she isn't surely there is no issue of accuracy.
If someone has reported to you that a person is sleeping rough then that record
is an accurate record of something that has been reported. If you then find out
after investigation that she is not then the record of the fact that she is not
sleeping rough is also an accurate record of fact. The only issue would be if
you reported that she 'is or was' sleeping rough when she never was. This would
planely be inaccurate.
Going back to the original question of who decides upon inaccuracy. The ultimate
if it ever got that far would be the courts. The onus is on the data controller
to take reasonable efforts to make sure that data is accurate. So long as you do
take reasonable steps to make sure the data is acurate or an acurate reflection
of for example a conversation then following a SAR if the customer is adamant
that the information is inaccurate it is up to them to substanciate this. Unless
a recording of a conversation exists it is very difficult to substanciate that
what was written was not an accurate record of a conversation.
Ian Dean
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