How do others deal with vexatious people ? We have recently supplied data and information in response to a SAR and FOI request. The person continually rings the authority often 3 or 4 times a day speaking to the same people for long periods of time asking for documents/emails/statements which either do not exist or are held by other organisations involved. Despite explaining this, tears ensue, imaginery documents are asked for, accusations of conspiracy, official complaints made against officers. Managers are not keen to stop these calls at the call centre.
How do others deal with these sort of situations - replies off list if you are happier !!
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