Well done to Emma for the response.
I think the factor "This should have been explained at the till point and I
am sorry that
this was not the case. All are staff are trained on the procedure and it
is unfortunate that this wasn't properly explained when questioned." is
probably something which we all, as DPOs, suffer from. Perhaps the large
notice by the tills in DSG stores is as much to reinforce staff training as
to inform customers. Friday afternoon thought??
Graham
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