Ian,
> I wonder if anyone has every had the problem where a company offers on site
> warranty on a product (eg laptop PC) and charges for this but then fails to
> deliver or sends you around in circles for ever trying to sort this out. We
> are having this problem with an (old) supplier where we have the invoices to
> prove we have purchased the extended warranty but cannot get a sensible
> answer out of the company, keep getting promises they'll get back to us,
> referred from one department to another etc etc. How did you quickly sort
> the matter out if you did have this problem?
In addition to the other suggestions do you know if they advertise
regularly in a magazine? If so the mag staff should be able to help you.
Regards
Paul Dilley, Technical Manager
Computer Centre for People with Disabilities, University of Westminster
** The London & South East Regional Access Centre **
Tel: +44 171 911 5000 Fax: +44 171 911 5162 http://www.wmin.ac.uk/ccpd/
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