Hi and Happy New Year all.
Is anybody aware of any good study, possibly updated (after Oct 2011, ie after the new EU directive 2011/83/EU on consumer rights) about the above subject?
Thanks in advance for sending references (I can forward a summary to the list).
Brunella Longo
Information Management Adviser
M +44 (0) 7549921488 - email bl at brunellalongo.co.uk
http://www.brunellalongo.co.uk
Address for correspondence: Suite 107, 61 Willow Walk - London SE1 5SF
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