Difficult to disagree with Jon here, bearing in mind that you are only disclosing what they have already heard during the original call.
It's doubtful if a duty of confidentiality arises in any real sense. Any confidentility attaches to the subject not the other party in most cases. Taking the example of a victim speaking to the police about a crime, the words of the other person will be professional and will not have thequality of confidence vis-a-vis that person. They will have the quality vis-a-vis the caller becuase they will be intimately linked to what the caller is saying, in context, but that is not relevant.
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