Hi Ros
The provider should have their own complaints process in place under DSA-QAG guidance in the first instance and then a complaint to QAG thereafter.
I hope that helps
Warm Regards
Martyn
Sent from my iPhone
> On 13 Nov 2018, at 13:32, Ros Platton <[log in to unmask]> wrote:
>
> Hi,
>
> Does anyone know to whom complaints about a specific equipment supplier should be addressed at Student Finance? I have been asked by a parent.
>
> Regards,
>
> Ros Platton
>
>
>
>
>
> Ros Platton
> Disability Advisor
>
>
> Rose Bruford College
> Lamorbey Park Campus,
> Burnt Oak Lane, Sidcup, Kent. DA15 9DF. UK.
> t +44(0)20 8308 2600 | f +44(0)20 8308 0542 | ddi +44(0)20 8308 2610 |
>
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