Distress in respect of the breach or distress of the subsequent logisitical
problems? Are they the same?
Ian
----- Original Message -----
From: "Paul Ticher" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Wednesday, June 07, 2017 11:44 AM
Subject: [data-protection] The BA IT melt-down: DPA redress?
>I wasn't flying with British Airways a couple of weekends ago, but it
>occurs to me: should people be claiming compensation under s.13 of the DPA?
>
> Consumer law seems to provide for a fixed amount of compensation for
> cancelled or delayed flights, plus a limited amount for additional costs
> such as hotels. The DPA doesn't have a fixed limit, and also allows
> claims for associated distress.
>
> Clearly BA is a Data Controller of its customers' booking details.
> Clearly the data suffered "accidental loss or damage". By all accounts
> BA's security measures were not "appropriate". Therefore, breach of the
> seventh Principle. So I could hypothetically claim not just for the full
> additional costs of rearranging my travel plans and emergency replacement
> of items in my missing luggage, but also for loss of income if the trip
> was a business one (I'm self-employed) and on top of everything the
> undeniable distress of having my holiday/wedding/etc disrupted.
>
> Or not?
>
> Best wishes,
>
> Paul
>
>
> Paul Ticher
> 0116 273 8191
> www.paulticher.com
> 22 Stoughton Drive North, Leicester LE5 5UB
>
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