Interesting story in the Telegraph: apparently a bank clerk uses Facebook to track down a married customer and send her unwanted messages; she complains and the bank offers compensation but clerk keeps his job. She refers the matter to the Financial Services Ombudsman who thinks they can't do anything about it: quote "We can't make them apologise and we don't have the power to tell a firm what to do about disciplinary issues."
What was preventing them referring the complainant to the ICO?
see: www.telegraph.co.uk/news/newstopics/howaboutthat/12114279/HSBC-clerk-sends-flirty-messages-to-married-customer-after-tracking-her-down-on-Facebook.html
Kevin
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