You are doing the right thing. The only real guidance is the SAR Code of Practice which effectively says it is your responsibilty to be satisfied of the identity. And of course the general principles in P7.
I once had something not dissimilar where we were in fact fully satisfied that the signature was genuine, but not that it represented true informed freely given consent - the parent was known to be a dominant controlling personality, who had previously tried, unsuccessfuly despoite applying to ICO and courts, to access the same material.
We insisted on personal collection.
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