Hi Angie,
I would be very interested in any responses you receive.. we are reviving an internal network of mentors and coaches and I would like to start with a process that will carry us through later expansion.
Frank Jordan
Head of Staff Development
Human Resources
T +44 (0) 1604 892776
WE ARE NORTHAMPTON.AC.UK
The University of Northampton, Park Campus, Boughton Green Road NN2 7AL, United Kingdom
-----Original Message-----
From: Staff Development Forum [mailto:[log in to unmask]] On Behalf Of Angie Allcock
Sent: 19 August 2014 11:19
To: [log in to unmask]
Subject: [SDF] Record keeping and duty of care - Coaching Service
Dear colleagues,
My query is about record keeping and confidentiality regarding a coaching service for staff.
At Bath, we are moving from small numbers of internal/external coaches to a bigger group of accredited internal coaches plus some external coaches deployed around the university. So I feel that I need to 'systematise' things more but keep a balance.
So what is going through my mind is - what, if any, records I should be keeping and how to keep them whilst maintaining the very important concept of confidentiality? I feel a 'duty of care' towards the coachees but also to the organisation and that I should be ensuring some form of quality control. Yet not at the cost of undermining the trust built on confidentiality.
Also am aware that a lot of information so far has been in my head which is perhaps not good news for the organisation in case am ever run over by proverbial bus.....
So wondering what others in similar positions do?
1) Do you keep names of people who have requested coaching? if so what else do you record other than name? and where do you keep this? and if they do not go any further with coaching, do you keep their details?
2) do you record who has been coached by whom? If so how and where?
3) at the end of a coaching relationship, the coach may have received own feedback but I also send a link to an on-line questionnaire to coachee. This data is held on-line and by me. Do you do the same?
4) or anything else you feel I should consider.
Thanks
Angie
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Angie Allcock
Staff Development Manager
University of Bath
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