You're not legally required to record anything.
Jane Holden
Corporate Services Officer
Barrow Borough Council
Tel: (01229) 876543
-----Original Message-----
From: This list is for those interested in Data Protection issues [mailto:[log in to unmask]] On Behalf Of Marie Bentley
Sent: 24 September 2013 08:52
To: [log in to unmask]
Subject: [data-protection] SAR
Assistance needed please, never received a SAR like this before.
I have received a letter from an individual who has advised me that she has made several phone calls to an officer in the authority who was out of office. She left messages on the authority’s phone about her personal issues. She has said that when she left the messages she advised the officer whose phone it was, not to delete the recordings because she will be making a request for a copy of the recordings under the DPA.
Messages can be saved for a short timeframe on the phone but the recording cannot be extracted from the system.
Are we legally required to keep a copy of the recorded messages or just a note of the messages left?
Thanks
Marie
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