Hi Rosemary,
The Library at Edge Hill also received this award a few years ago. This week our HR Department received the same award, which we believe is as first. Our Facilities Management team will be next to go through the assessment process for accreditation and other support departments are have this as an objective.
kind regards,
Lyn Fairclough
Staff Learning & Development Adviser, MCIPD
Edge Hill University
St Helens Road
Ormskirk L39 4QP
01695 650792
>>> "Swift, Elaine" <[log in to unmask]> 26/10/2012 13:02 >>>
Hi Rosemary,
The Library, here at NTU, achieved this a couple of years ago. I know other departments are looking into it but it's not something that is currently being adopted at a University-wide level.
Kind regards,
Elaine
***********************
Dr Elaine Swift
Technology Learning and Development Manager
Centre for Professional Learning and Development
Nottingham Trent University
Dryden Centre
Burton Street
Nottingham
NG1 4BU
From: Staff Development Forum [mailto:[log in to unmask]] On Behalf Of Rosemary Benson
Sent: 26 October 2012 11:53
To: [log in to unmask]
Subject: [SDF] Customer Service Excellence
Dear Colleagues,
I am interested to know who has adopted the Customer Service Excellence Standard; at what level you have adopted it, e.g. selected departments or University-wide; and at what stage you are in that process.
Many thanks
Rosemary
--
Rosemary Benson
Staff Development Adviser
Human Resources AB3-04
London Metropolitan University
166 - 220 Holloway Road
London N7 8DB
020 7133 2986
Companies Act 2006 : http://www.londonmet.ac.uk/companyinfo
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