Hi Rosemary
We are in the middle of a programme called 'Creating Excellence' that is based around AUA behaviours - 800 staff have been through the programme (that includes customer service). We have been assisted by a very good trainer/consultant in this area called Annelise Cruickshank email -
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With best wishes
Christian
On 26 Oct 2012, at 11:52, Rosemary Benson <[log in to unmask]> wrote:
> Dear Colleagues,
> I am interested to know who has adopted the Customer Service Excellence Standard; at what level you have adopted it, e.g. selected departments or University-wide; and at what stage you are in that process.
> Many thanks
> Rosemary
>
> --
> Rosemary Benson
> Staff Development Adviser
> Human Resources AB3-04
> London Metropolitan University
> 166 - 220 Holloway Road
> London N7 8DB
>
> 020 7133 2986
>
> Companies Act 2006 : http://www.londonmet.ac.uk/companyinfo
>
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