We have a customer who records officers in their interview with him and records conversations with staff in the public area. He is recording the conversations on his mobile. He apparently usually says he is recording the conversation.
Colleagues have asked if they can refuse to speak to the customer if he is recording staff and in the public area.
I've looked back at a thread from 2009 which quotes the Ofcom guidance at: http://www.ofcom.org.uk/static/archive/oftel/consumer/advice/faqs/prvfaq3.htm
I originally thought that if he was recording the conversations for personal domestic use then there may be little we can do - apart from asking him to desist and certainly in the public areas where other people's conversations may be inadvertently be recorded. If we are giving him advice then we should be giving him the same advice whether he is recording the conversation or taking handwritten notes or not taking any notes at all.
However, I've since been informed that staff believe he is recording conversations to use if there was ever a court case and that he has put some recordings on youtube.
In terms of consent from the staff members, then presumably it is implied consent it they carry on the conversation knowing it is being recorded. If we tell him he must not share it with third parties (including youtube) without explicit consent, then presumably we could report him?
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