(Apologies for cross-posting)
We have had a complaint from a student regarding notetaking support.
A notetaker emailed in sick the night before a lecture and so this was not picked up until the morning, just before the 9am lecture. Due to the short notice that the coordinator had (effectively less than 5 minutes after they started work for the day), no notetaker could be found in the time given.
In a second occasion, a different notetaker had a last-minute emergency, and informed both student and coordinator within 3 hours of the lecture starting in the afternoon, and again, no cover could be found at short notice.
Both occasions were from two reliable notetakers, and so they were exceptional circumstances, but unfortunately both happened to the same student.
The student is now complaining that by not providing notetaking support as a reasonable adjustment, we are effectively discriminating against the student. Other avenues of obtaining notes are being pursued (such as finding a fellow student whose notes would be suitable, asking the lecturers directly, finding a recording of the lecture, etc.), but these may still result in no notes for the student.
Could other institutions let me know what their policy is regarding lectures which have no cover at short notice, and how an unfortunate lack of support is communicated to students?
Thanks.
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