Customer service centre recieves a complaint by phone. Complainant provides address for a written response but declines to provide a phone number when requested as does not want further contact by phone.
CRM system automatically takes and records the phone number from the incoming CLI data.
1. Is this a dp breach per se? or
2. Is it only a dp breach if we access and use the number for the purposes of handling the complaint, but not if we only use it for 'management purposes' - I cannot actually think of any but you never know ...? or
3. Not a dp breach at all as customer could have blocked CLI and by not doing so we have implied consent to use it as long as not an incomaptible purpose.?
4. Something else.
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