Following on from Deborah Gibberd's message to the forums re missed
sessions, you may be interested in the correspondence we have been
having with SFE. See below. There are a couple of messages which I will
forward to you all. Hope that's ok.

Best wishes, Marie


-----Original Message-----
From: Deborah Miller [mailto:[log in to unmask]] On Behalf Of DSA
Team
Sent: 25 August 2009 11:01
To: Marie Norris
Subject: Re: DNA practice

Dear Marie

With reference to your previous email and the wording in our letter.

As far as I understood the letter's wording, it relates to student's who
are making appointments and not attending them with insufficient warning
and no acceptable reason i.e. not health related or circumstances beyond
their control.

We often allow a student to miss one appointment without questioning the
circumstances and we pay the invoice. But student's who consistently
don't
honour their appointments without good reasoning may have to pay for the
missed appointment themselves, as we can't agree to pay them.

So, it is not that we don't think suppliers shouldn't be paid in these
circumstances, it's just that we can't agree to pay them.

I hope this helps clarifies the situation for you, if not please contact
us
for further information.

Yours sincerely


Deborah
Specialist Support Officer
Processing Services Division
Customer Services Directorate

The Student Loan Company Limited
Memphis Building
Lingfield Point
Darlington
DL1 1RW





 

             "Marie Norris"

             <Marie.Norris@cle

             ar-links.co.uk>
To 
                                       <[log in to unmask]>

             21/08/2009 09:55
cc 
 

 
Subject 
                                       DNA practice

 

 

 

 

 

 





Dear Team,

I have been informed that SFE approval letters to students include the
following words "please note, also, that it is reasonable for the
provider
to make a charge for any appointments you might miss without proper
notice
or good reason. However, I cannot undertake to agree payment in such
cases.
The provider might, therefore, charge you if this should happen."

I would be grateful if you could check this for me, as Elaine told me
that
SFE understood the reasons that disabled students might not attend, and
was
aware of the SSIN of July 2006, and understood that support workers
would
need to be paid when students did not attend. I may have been
mis-informed
about the words in the letter.

Best wishes, Marie


Marie Norris

CLEAR LINKS ARE CURRENTLY LOOKING FOR SUPPORT WORKERS FOR SEPTEMBER
2009.
IF YOU KNOW ANYONE WHO MAY WANT TO WORK THROUGH US PLEASE ADVISE THEM TO
REGISTER, AS SOON AS POSSIBLE, ONLINE AT www.clear-links.co.uk

telephone:   0845 833 9971 (local rate)
                  0114 244 2844

fax:            0845 833 9979
office mobile: 07702 598408

[log in to unmask]
www.clear-links.co.uk

Clear Links Support Ltd
G2 Building
12 Leeds Road
Sheffield S9 3TY

Please use the G2 Building address above for all correspondence.
Company Registration Number: 05734428
Registered Office:
Wake Smith & Tofields
68 Clarkehouse Road
Sheffield S10 2LJ

This message and any attachments are confidential and should only be
read
by those to whom they are addressed. If you are not the intended
recipient,
please delete this message from your computer and destroy all copies.
Any
views or opinions are solely those of the author and do not necessarily
represent those of the company.



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