Similarly my experience, also having recently moved home, is that my telephone banking service took the instruction over the phone without any "written and signed instructions" required.
Rhona
Rhona Kingett
Information Governance
B4 New Walk Centre
Leicester
Tel 0116 252 7024
Internal Tel 297024
>>> "Bradshaw, Phillip" <[log in to unmask]> 29/06/2009 16:57 >>>
My experience, having recently moved home, is that they no longer
accept "written and signed instructions" without the provision of
additional security information either by phone or via the internet.
Phillip Bradshaw
Information Manager
Clerk to the Council
Room CY4B, County Hall
EMail: [log in to unmask]
Phone: 029 2087 3346
Mobile : 07890 265987
Fax: 029 2087 3349
Mae Cyhoeddi Cynnar yn Codi Canfod Cadarnhaol
Proactive Publishing Promotes Positive Perceptions
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of GRAHAM Susan
Sent: 29 June 2009 16:17
To: [log in to unmask]
Subject: [data-protection] Updating banking information
Our Finance department have heard on the grapevine that the Information
Commissioner has issued best practice advice that they should only
update people's banking information on receipt of written and signed
instructions (ie a letter rather than email). Does anyone know the
origin of this? I can't find the guidance on the Commissioner's
website, and I can't see how such advice would be compatible with things
like Internet and telephone banking.
Best wishes
Susan Graham
University Records Manager
Records Management Section
University of Edinburgh
Old College
South Bridge
Edinburgh
EH8 9YL
Tel: 0131 6514 100
-------------------------------------------
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To find out more see http://www.recordsmanagement.ed.ac.uk.
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