-----Original Message-----
From: Broom, Doreen
Sent: 26 September 2007 13:28
To: 'Nick Landau (BTConnect)'
Cc: [log in to unmask]
Subject: RE: Vexatious and Violent ...
I have just been alerted to your e-mail Nick which I didn't read too
deeply into but I was referring to 1-1 . The Council cannot afford to
send two Social Workers out/Housing benefit Officers etc. Sorry if you
misunderstood my mail.
-----Original Message-----
From: Nick Landau (BTConnect) [mailto:[log in to unmask]]
Sent: 26 September 2007 12:55
To: Broom, Doreen
Subject: Re: Vexatious and Violent ...
Thanks - it shows that the only rule is that there are no rules ie hard
cases.
I don't know what they decided as I was on a contract and left shortly
afterwards.
In fact, the Information Sharing Policy was "off the shelf" from our
local Mental Health Trust and there had been no discussion about it
within the PCT.
Of course, in a MH Trust they are used to dealing with difficult people
and they would have procedures in place for reporting on this to
colleagues and they wouldn't need to have an Info Sharing Policy to tell
them how to behave in this respect. Also staff are trained to deal with
aggressive people.
I was hoping that list colleagues in the NHS might respond.
It is a difficult situation - no easy answers.
Take care
Nick
----- Original Message -----
From: "Broom, Doreen" <[log in to unmask]>
To: "Nick Landau" <[log in to unmask]>;
<[log in to unmask]>
Sent: Wednesday, September 26, 2007 12:25 PM
Subject: RE: Vexatious and Violent ...
Yes Nick the guidance states that it should be considered on a case by
case basis although the old guidance stated that you had to inform and I
must admit this Council did not agree with that.
I think if there is an incident where someone uses bad language then we
may send a letter but if it was a violent incident then this could
prejudice any other officer's safety as it would only antagonise the
person further.
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Nick Landau
Sent: 26 September 2007 12:22
To: [log in to unmask]
Subject: Re: Vexatious and Violent ...
"providing the individual was told how the information would be used".
If we are talking about the Violence at Work Register I don't wish to be
flippant but at what point would the "violent" person be told that their
name was being recorded.
The phrasing used above sounds as though the Helpdesk person was using
standard jargon regarding any DP request rather than considering that
there were people here (staff) whose safety might be put at risk by
conveying the information.
I recall when consulting a couple of years ago in a Primary Care Trust
on Information Sharing Policy. A community dentist was concerned, for
instance, that where a patient had in his notes that he could react
aggressively when uncomfortable dental treatment was given and that he
was to be referred to hospital that the draft Policy indicated that the
patient should be shown his notes which were to be sent to the hospital
which would include this.
He was concerned that the patient might react aggressively to see that
written in their notes. He was representing staff and he was concerned
that he and his colleagues might be put at risk by such an approach.
Nick Landau
www.numbers-game.co.uk
----- Original Message -----
From: "Leesons Jackie" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Wednesday, September 26, 2007 12:06 PM
Subject: Re: [data-protection] Vexatious and Violent ...
The reason for posting this message was that I was surprised by the
advice I received. The Helpline adviser, no names, no pack drill, said
that providing the individual was told how the information would be
used, it was factually correct and the information was reviewed on a
regular basis, there were no issues with all staff having access.
Jackie
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Broom, Doreen
Sent: 26 September 2007 11:50
To: [log in to unmask]
Subject: Re: [data-protection] Vexatious and Violent ...
I agree Brenda and living in such a rural area as I do then I think that
by putting this on the Intranet would be a step too far as everyone
knows someone in this area. Yes, agreed - need to know basis.
Who gave this advice at the ICO's office? I really don't believe they
have looked at the issues here.
Doreen
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Scourfield, Brenda
Sent: 26 September 2007 11:04
To: [log in to unmask]
Subject: Re: Vexatious and Violent ...
Regarding the Violence at Work Register I would have thought that only
staff that may have cause to visit one of these people/addresses should
have access. Maybe access could be controlled to limit who could view
the
register. I never have the need to visit nor come into contact with
the
public through my job, only staff, so why do I need to see it ?
Maybe a register of violent staff would help me though :-)
Brenda
Brenda Scourfield
Team Leader,
I.T.
Pembrokeshire County Council,
County Hall,
Haverfordwest.
SA61 1TP
01437 775380
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Jackie Leesons
Sent: 26 September 2007 10:55
To: [log in to unmask]
Subject: [data-protection] Vexatious and Violent ...
Our complaints team are considering circulating a list of
persistent/vexatious complainants via the council's Intranet which would
mean that all staff would have access to the information, i.e. name and
address of complainant, comments relating to reasons for inclusion and
named officer for referral.
I contacted the ICO's Helpline and was told that it would be acceptable
to put this on the Intranet. I then asked if this would be the case for
the Violence at Work register, containing similar information but in
relation to individuals who pose a threat to staff and was advised that
this too would be acceptable. The ICO's latest guidance on the use of
violent warning markers cites the schedule 2 condition as legal
obligation and the schedule 3 condition as employer's legal duty.
Do other authorities post the violence at work register on the Intranet
where all staff have access? I would be interested in views on the
latest guidance and the interpretation of the conditions.
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