I am rather interested in this as my father is hard of hearing and slow on
his feet. He always gets to the phone after his answering machine has
started.
Unless I am with him, when I am able to answer the calls, the phone cuts off
shortly after the answering machine starts. Of course, when he gets to the
phone and does 1471 there is mostly no indication of who has called.
I believe that he has registered with the TPS but this seems to make no
difference - presumably because most of the calls are from India.
In fact, because so many calls are like this he sometimes monitors the calls
before answering them - if he is near the phone, so that as far as this
particular customer is concerned (and presumably he is no different to
others who get loads of such calls) he waits to see who it is before
answering - counter-productive therefore on the part of the calling company.
When he does speak to the company, because of his hearing he finds it
difficult to recognise an unusual voice - whether regional English or
foreign.
Such calls often ask the customer to make a decision about a new contract
over the phone. My father being of the old school (and his hearing being
poor) will say that he doesn't make decisions about such things over the
phone - he asks them to send his something in writing. They reply that they
can't or they are not allowed to - for instance, that the offer only lasts
for a certain (short) period.
Is this in their script or training, or is this because they are on
commission and if something is sent out and my father subsequently buys that
it won't count to their commission?
(Can someone tell me how the AMD (Answer Machine Detect) system works. I had
assumed that there was such a thing, but I couldn't work out how it would
distinguish between me answering and my answer machine answering).
Nick Landau
----- Original Message -----
From: Tim Trent
To: [log in to unmask]
Sent: Tuesday, March 06, 2007 12:43 PM
Subject: [data-protection] Silent Calls
Not sure if anyone is following this. It's all about predictive diallers
and there being no agent present when the call is answered. This is now
unlawful.
And good PR is being made out of it:
http://complianceandprivacy.com/News-AMCAT-dumps-silent-calls.asp
Tim Trent - Consultant
Direct: +44(0)1344 392644 Mobile:+44(0)7710 126618
Personal blog: http://timtrent.blogspot.com/
See also http://complianceandprivacy.com
email: [log in to unmask]
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