Yes, I'm just too honest and trusting I guess. So feedback forms need
to go to a third party - a DSA-QAG subgroup for evaluation!
Anyway, as I said, I'm surveying all our students and will feedback to
Alex as requested.
Meanwhile the company that has delivered but not unpacked might want to
get back to my student and complete the job???
Dr John S Conway FGS FRGS MNADO FHEA
Disability Officer / Principal Lecturer in Soil Science / Chair,
Research Committee
Royal Agricultural College, Cirencester, Glos GL7 6JS
01285 652531 ext 2234 fax 01285 650219
http://www.rac.ac.uk/index.php?_id=590
email [log in to unmask]
-----Original Message-----
From: Discussion list for disabled students and their support staff.
[mailto:[log in to unmask]] On Behalf Of Penny Georgiou
Sent: Thursday, March 22, 2007 4:27 PM
To: [log in to unmask]
Subject: Re: Computer suppliers
Feedback forms can be edited, thrown away even...there is a local gp
surgery that practices throwing away any unsatisfactory responses from
patients, whether they are legitimate or not, I would guess...
Alas, we live in times where the trustees are not trusted, and Alex's
email calls attention to this. It is not unreasonable to want to find a
way to collate problems, and to systematically address them. Punishment
doesn't get the work done, but perhaps the threat of it may alert the
more sensitive miscreants and admonish them to behave if, indeed,
miscreants they are...
In order to be effective DSA-QAG would need to develop a
trouble-shooting division, rather than a feedback or even a complaints
division. The latter especially just feeds the bureaucratic process of
electronic paper-pushing, rather than resolving issues between providers
and consumers of services.
Best wishes,
Penny Georgiou
-----Original Message-----
From: Discussion list for disabled students and their support
staff. on behalf of John Conway
Sent: Thu 22/03/2007 16:14
To: [log in to unmask]
Cc:
Subject: Re: Computer suppliers
Do suppliers not have feedback forms on their service also???
Seems like a simple auditing exercise to see who's got happy
satisfied
customers.
I've just asked all our students to comment on the service they
received
from suppliers - most common complaint is the time it takes to
get the
equipment - is there within the system an expected timescale for
the
various stages of the dsa processes?? Obviously students want
it all
yesterday, preferably without filling in any forms so we need to
know
what is reasonable to expect. I guess also the time of year
will be a
factor?
John.
Dr John S Conway FGS FRGS MNADO FHEA
Disability Officer / Principal Lecturer in Soil Science / Chair,
Research Committee
Royal Agricultural College, Cirencester, Glos GL7 6JS
01285 652531 ext 2234 fax 01285 650219
http://www.rac.ac.uk/index.php?_id=590
email [log in to unmask]
-----Original Message-----
From: Discussion list for disabled students and their support
staff.
[mailto:[log in to unmask]] On Behalf Of Bryan Jones
Sent: Thursday, March 22, 2007 4:10 PM
To: [log in to unmask]
Subject: Re: Computer suppliers
Hello Alex
All QAG listed and NNAC Assessment Centres are expected to
obtain
feedback from students. And of course act upon that feedback
where
necessary. The feedback information /forms must also be
available to be
examined during a QAG Audit. With all due respect, why would
Centres
pass this data on to yourself?
Bryan Jones,
Manager, Disability Support Services
& North London Regional Access Centre,
Middlesex University
Tel: 020 8411 5366
-----Original Message-----
From: Discussion list for disabled students and their support
staff.
[mailto:[log in to unmask]] On Behalf Of Nasser
Sent: Thursday, March 22, 2007 3:22 PM
To: [log in to unmask]
Subject: Re: Computer suppliers
I will naturally be happy to send this message to the supplier's
forum
as this affects all of us. I think in gathering such information
it
would be extremely important for you to collate the data from
both sides
of the fence as I am certain every supplier will contest the
version of
the truth told by the students.
I hope the purpose of this exercise is to improve the quality of
the
service and this can only be achieved by active participation of
suppliers and having the opportunity to reply to any unpleasant
accusations they may be facing from a dissatisfied student
complaining
to their respective assessor/LEA/DO
Best wishes
Nasser Siabi
Managing Director
Microlink PC (UK) Ltd
Direct: 02380 240 316
Mobile: 07870603128
This email and any files transmitted with it are confidential
and
intended solely for the use of the individual or entity to whom
they are
addressed. If you receive this e-mail by mistake, please advise
the
sender immediately by using the reply facility in your e-mail
software.
Also destroy and delete the message from your computer. Please
note that
any views or opinions presented in this email are solely those
of the
author and do not necessarily represent those of Microlink.
Finally, the
recipient should check this email and any attachments for the
presence
of viruses. Microlink accepts no liability for any damage caused
by any
virus transmitted by this email. Any modification of the
contents of
this e-mail is strictly prohibited unless expressly authorised
by the
sender.
Microlink House, Brickfield Lane, Chandlers Ford, Southampton
SO53 4DP
(Company number: 3325643)
-----Original Message-----
From: Discussion list for disabled students and their support
staff.
[mailto:[log in to unmask]] On Behalf Of alex larg
Sent: 22 March 2007 14:12
To: [log in to unmask]
Subject: Computer suppliers
Dear Colleagues
I have worked as an AT Trainer, assessor and Disability Officer
for
around 10 years now. Over that time I have worked with hundreds
of
students and some of them seem to have been supplied with
unsuitable
computer hardware. This may be due to assessors not recommending
appropriate kit: we all make mistakes - I have made and learnt
from many
myself, but this is not my concern here.
It may, however, be due to the suppliers not providing adequate
machines
and/or not providing good and accessible follow up support to
their
clients.
DSA-QAG has been set up, at virtually no cost I believe, to...
Well I'm
not sure what for, but the point is they have introduced a
service level
agreement (SLA) for suppliers who also have to pay for the
privilege of
supplying equipment as a percentage of their turnover. (I'm sure
I will
be kindly corrected for my incorrect facts within this paragraph
by
colleagues.)
My point, when I eventually get there, is that DSA-QAG SLA, is
dentally
challenged, i.e. there is/are no teeth, or at least none that I
am able
to find. (see above.)
What I would ask of you is to ask your colleagues and students
for their
feedback of experiences with suppliers such as Microlink,
Iansyst,
Avantek and other DSA suppliers as I wish to collate some
information
for evidence to take to DSA- QAG / DfES, as I fear from my
experience
some students may be receiving a less that satisfactory service.
Of course positive feedback is welcome, but I have to be more
concerned
with the less satisfactory side of the service too.
I am sending this message cross-forum, and so apologies for
those
receiving this a number of times.
I also ask Nasser at Microlink, in his position as
representative for
suppliers and tier discussion group, to circulate this message
on their
list.
Please pass this onto any other appropriate lists so we can
obtain as
wide feedback as possible. I am in the process of rejoining NADP
(if
they will have me) and so this has not gone to that list. Maybe
someone
at NADP could pass it on if that is deemed appropriate.
I know that suppliers generally ask clients for feedback, but I
feel
that system may be slightly compromised and I don't know whether
that
information is published anywhere.
Please contact me off-list with your replies.
Thanks for you time.
Best wishes,
Alex
Alex Larg
Freelance Assistive Technology Trainer
Freelance study needs assessor
Former Disability Officer
Sent using the Microsoft Entourage 2004 for Mac Test Drive.
This e-mail is confidential to the intended recipients. Access
to this e-mail by anyone else is unauthorised. If you are not the
intended recipient, any disclosure, copying, distribution or any action
taken or omitted to be taken in reliance on it, is prohibited and
unlawful. The recipient acknowledges that the Royal Agricultural College
cannot control the content of information received in transmissions made
via the Internet.
Royal Agricultural College (Registered in England No: 99168) &
Royal Agricultural College Enterprises Ltd (Registered in England No:
2752048) are the trading names of the Royal Agricultural College
Registered Office: Royal Agricultural College, Cirencester,
Gloucestershire, GL7 6JS
|