I think that it would be very useful to know where the delays lie too - as
in my case it was the NHS that delayed my equipment, not the Assessment
Centre or the supplier.
Mind you, NHS DSA seems to be a much slower business than LEA DSA (although
of course I'm only comparing one LEA to the NHS).
Quoting John Conway <[log in to unmask]>:
> Do suppliers not have feedback forms on their service also???
>
> Seems like a simple auditing exercise to see who's got happy satisfied
> customers.
>
> I've just asked all our students to comment on the service they received
> from suppliers - most common complaint is the time it takes to get the
> equipment - is there within the system an expected timescale for the
> various stages of the dsa processes?? Obviously students want it all
> yesterday, preferably without filling in any forms so we need to know
> what is reasonable to expect. I guess also the time of year will be a
> factor?
>
> John.
>
>
> Dr John S Conway FGS FRGS MNADO FHEA
> Disability Officer / Principal Lecturer in Soil Science / Chair,
> Research Committee
> Royal Agricultural College, Cirencester, Glos GL7 6JS
> 01285 652531 ext 2234 fax 01285 650219
> http://www.rac.ac.uk/index.php?_id=590
> email [log in to unmask]
>
>
>
>
> -----Original Message-----
> From: Discussion list for disabled students and their support staff.
> [mailto:[log in to unmask]] On Behalf Of Bryan Jones
> Sent: Thursday, March 22, 2007 4:10 PM
> To: [log in to unmask]
> Subject: Re: Computer suppliers
>
> Hello Alex
>
> All QAG listed and NNAC Assessment Centres are expected to obtain
> feedback from students. And of course act upon that feedback where
> necessary. The feedback information /forms must also be available to be
> examined during a QAG Audit. With all due respect, why would Centres
> pass this data on to yourself?
>
>
> Bryan Jones,
> Manager, Disability Support Services
> & North London Regional Access Centre,
> Middlesex University
> Tel: 020 8411 5366
>
>
> -----Original Message-----
> From: Discussion list for disabled students and their support staff.
> [mailto:[log in to unmask]] On Behalf Of Nasser
> Sent: Thursday, March 22, 2007 3:22 PM
> To: [log in to unmask]
> Subject: Re: Computer suppliers
>
>
> I will naturally be happy to send this message to the supplier's forum
> as this affects all of us. I think in gathering such information it
> would be extremely important for you to collate the data from both sides
> of the fence as I am certain every supplier will contest the version of
> the truth told by the students.
>
> I hope the purpose of this exercise is to improve the quality of the
> service and this can only be achieved by active participation of
> suppliers and having the opportunity to reply to any unpleasant
> accusations they may be facing from a dissatisfied student complaining
> to their respective assessor/LEA/DO
>
>
> Best wishes
>
> Nasser Siabi
> Managing Director
> Microlink PC (UK) Ltd
> Direct: 02380 240 316
> Mobile: 07870603128
>
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> (Company number: 3325643)
>
>
> -----Original Message-----
> From: Discussion list for disabled students and their support staff.
> [mailto:[log in to unmask]] On Behalf Of alex larg
> Sent: 22 March 2007 14:12
> To: [log in to unmask]
> Subject: Computer suppliers
>
> Dear Colleagues
>
> I have worked as an AT Trainer, assessor and Disability Officer for
> around 10 years now. Over that time I have worked with hundreds of
> students and some of them seem to have been supplied with unsuitable
> computer hardware. This may be due to assessors not recommending
> appropriate kit: we all make mistakes - I have made and learnt from many
> myself, but this is not my concern here.
>
> It may, however, be due to the suppliers not providing adequate machines
> and/or not providing good and accessible follow up support to their
> clients.
>
> DSA-QAG has been set up, at virtually no cost I believe, to... Well I'm
> not sure what for, but the point is they have introduced a service level
> agreement (SLA) for suppliers who also have to pay for the privilege of
> supplying equipment as a percentage of their turnover. (I'm sure I will
> be kindly corrected for my incorrect facts within this paragraph by
> colleagues.)
>
> My point, when I eventually get there, is that DSA-QAG SLA, is dentally
> challenged, i.e. there is/are no teeth, or at least none that I am able
> to find. (see above.)
>
> What I would ask of you is to ask your colleagues and students for their
> feedback of experiences with suppliers such as Microlink, Iansyst,
> Avantek and other DSA suppliers as I wish to collate some information
> for evidence to take to DSA- QAG / DfES, as I fear from my experience
> some students may be receiving a less that satisfactory service.
>
> Of course positive feedback is welcome, but I have to be more concerned
> with the less satisfactory side of the service too.
>
> I am sending this message cross-forum, and so apologies for those
> receiving this a number of times.
>
> I also ask Nasser at Microlink, in his position as representative for
> suppliers and tier discussion group, to circulate this message on their
> list.
>
> Please pass this onto any other appropriate lists so we can obtain as
> wide feedback as possible. I am in the process of rejoining NADP (if
> they will have me) and so this has not gone to that list. Maybe someone
> at NADP could pass it on if that is deemed appropriate.
>
> I know that suppliers generally ask clients for feedback, but I feel
> that system may be slightly compromised and I don't know whether that
> information is published anywhere.
>
>
> Please contact me off-list with your replies.
>
> Thanks for you time.
> Best wishes,
>
> Alex
>
> Alex Larg
> Freelance Assistive Technology Trainer
> Freelance study needs assessor
> Former Disability Officer
>
>
>
>
>
>
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