I want £25 now. I am going to ask for it tomorrow! Let’s ALL ask for it.
Mind you more than 90 minutes on the phone plus frustration......... Maybe
I should invoice them.
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Tony Bowden
Sent: 02 February 2006 20:52
To: [log in to unmask]
Subject: Re: [data-protection] BT SMS service
On Thu, Feb 02, 2006 at 05:31:24PM -0000, Tim Trent wrote:
> I am in the middle of "150" at present and listening to "elevator music"
> between talking to a very pleasant lady who has a colleague with her
> who "knows about the service"
I rang back after an hour to ask why I hadn't yet been contacted by a
manager, as promised.
They managed to reconnect me to the person I had originally been talking to,
who seemed surprised that I hadn't been called as the manager had left a
note on my account saying that they had agreed a £25 to my account to
compensate for my inconvenience!
This also said they'd opened an internal investigation into how the system
had gone wrong on this occassion, which makes me think they didn't really
understand my complaint.
I'm happy enough to take their £25, and I also look forward to the report on
their investigation (which they say I should get in 7-10 days), but I think
I'll have to also write and ask for details of anyone who accessed my
information like this.
Maybe if enough people unleash those hounds of hell something might actually
happen...
Tony
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