On Thu, Feb 02, 2006 at 05:31:24PM -0000, Tim Trent wrote:
> I am in the middle of "150" at present and listening to "elevator music"
> between talking to a very pleasant lady who has a colleague with her who
> "knows about the service"
I rang back after an hour to ask why I hadn't yet been contacted by a
manager, as promised.
They managed to reconnect me to the person I had originally been talking
to, who seemed surprised that I hadn't been called as the manager had
left a note on my account saying that they had agreed a £25 to my
account to compensate for my inconvenience!
This also said they'd opened an internal investigation into how the
system had gone wrong on this occassion, which makes me think they
didn't really understand my complaint.
I'm happy enough to take their £25, and I also look forward to the
report on their investigation (which they say I should get in 7-10
days), but I think I'll have to also write and ask for details of anyone
who accessed my information like this.
Maybe if enough people unleash those hounds of hell something might
actually happen...
Tony
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