Amusing. After 40 minutes and 14 seconds I have been transferred to the BT
shop, back to customer service and have been told I may opt out by dialling
0800 587 5252.
But this is NOT the right number! It controls SMS to text messages to my
line! This is So not the same thing but give me a new number to call: 0800
077771 - now I have more fun - this is the 150 number - amazing I am now
deep in "All other enquiries" and am now back in a queue!
10 minutes later I have an aghast BT Customer Service person who thinks that
can not be right. I am back with elevator music
19 further minutes later the nice man is looking in to it, and feels it is a
trail set up in a very incompetent manner. He did try the SMS helpline, but
said that it was in Bombay and they had not heard of the service
They will contact me tomorrow to let me know what is happening.
So an hour minutes to get nowhere, then :)
Now I am trying 0800 800947 - the only number in the terms and conditions.
He has heard of the service and wants to transfer me to customer service! A
circular process indeed. He is, you see, the faults line! I have rejected
Customer Service as an option.
Now I have a lady who says this is a trial that is "limited to Northern
Ireland". Well I live in Bracknell and my friend who paid his bill on 16th
January 2006 lives in Hayes.
And 31 minutes later I met Peter. Peter is a manager and agrees that the
service is intrusive. He will be raising this to high levels tomorrow.
Peter works on option 9 on 150!
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Tim Trent
Sent: 02 February 2006 17:31
To: [log in to unmask]
Subject: Re: [data-protection] BT SMS service
I am in the middle of "150" at present and listening to "elevator music"
between talking to a very pleasant lady who has a colleague with her who
"knows about the service"
She has asked me if I had my friend's permission to enquire about his bill
payment. I explained that I did not, but that I would tell him this
evening, and that he would be angry and would doubtless make a formal
complaint as well. She did suggest that my enquiry may be fraudulent! I
was very polite and did not laugh at all.
This is an odd one. I believe that it is Data which, "with other data in
the possession of..." is capable of identifying a living individual. Others
may disagree
Terms and conditions are at
http://www2.bt.com/static/i/btretail/panretail/sms/Terms_conditions.htm
Been on the call 20 minutes so far. I am glad I am not in the smelly call
box in the village!
We do have BT's data protection guru on this list by the way! She's a very
nice practical person. I bet no-one asked her about this service though.
More when I get the call concluded
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Tony Bowden
Sent: 02 February 2006 17:13
To: [log in to unmask]
Subject: Re: [data-protection] BT SMS service
On Thu, Feb 02, 2006 at 05:00:33PM -0000, Tim Trent wrote:
>> I phoned BT to complain, but neither of the two people I talked to
>> seemed to even be aware of the service, and certainly didn't know how
>> to handle enquiries about the privacy implications of it. I'm
>> currently waiting for someone more senior to call me back.
> How on earth did you find a number to call?
On the www.bt.com/sms page there's a "terms and conditions" link.
Buried in that page (para 10) there's mention of their "Customer Care line
on 0800 800947"
That doesn't really seem to be a Customer Care line though, as the first
person I spoke to said he'd have to pass the enquiry onto Customer Care.
And of course, 45 minutes later, I still haven't received my "15 to 20
minutes" response ...
Tony
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