You can always also try the angle that any organisastion holding your data must take reasonable steps to ensure it is accurate and up to date and clearly they are not doing that if going off old electoral register details. More fuel to the fire and all that.
Tanya Holden
Information Governance Manager
Metropolitan Housing Partnership
www.mht-group.co.uk
>>> Nigel Roberts <[log in to unmask]> 04/27/06 11:28 am >>>
If you want to take them to court, I will join with you ..
My problem is with being searchable at an old address on historic
electoral roll data. It wasn't supplied to the ERO for that purpose!!
N.
Alison Aiton wrote:
> I have been trying, so far in vain, to have my name and address removed
> from the following sites. (I have opted out of the full electoral roll.)
>
> b4usearch.com, eroll.co.uk, tracesmart.co.uk
>
> b4usearch do offer an 'remove my record' button, but they require me to
> supply my home phone, mobile phone and email address before I can submit
> that request. All the fields are compulsory - why? and what if I don't
> have a mobile phone? They do, however, supply a postal address on their
> website, so I have written to them.
>
> Tracesmart and eroll both refuse to comply with email requests.
> Tracesmart say they insist on hard copy requests on the grounds that
> they need to know that I am who I say I am. But if I've moved house
> since I last appeared on the full electoral roll, how can a letter from
> my new address confirm that?
>
> The Act does not specify, anyway, what form the request to cease
> processing must take - it simply requires that it be in writing.
>
> My main complaint with these last two sites, however, is that they offer
> no advice on how to have your data removed -- indeed the sites seem to
> imply that the only thing to do is make sure you opt out of the
> electoral roll next time! I clicked on the Tracesmart 'Live help'
> button and this is what ensued:
> You are now chatting with 'Tracesmart Team'
> Tracesmart Team: Your through to Live Assistance - How can I help?
> you: How do I remove my name from your website
> Tracesmart Team: If you wish to establish whether your personal details
> are contained within our database, you may process a subject access
> request under the Data Protection Act 1998 by writing to the Data
> Protection Compliance Officer here.
> Tracesmart Team: http://www.tracesmart.co.uk/privacy policy
> Tracesmart Team: An official fee of £10.00 should be enclosed made
> payable to Tracesmart Limited.
> Tracesmart Team: Please note that if you are on the edited Electoral
> Roll, only under exceptional circumstances will records be removed. We
> will consider all removal requests from the Tracesmart Register,
> dependant on the ultimate source of the information. For example,
> individuals holding UK directorships are not normally removed as this is
> a publicly available dataset.
> I know this is a rant - and I should point out that a request to 192.com
> (by email) resulted in removal of my details within 24 hours -- which is
> how it should be.
>
> OK, I feel better now.
>
> Alison
>
>
> -
> Alison Aiton
> Business Improvements
> Butts Wynd
> University of St Andrews
>
> Tel: 01334 463528
> email: [log in to unmask]
>
>
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